A., A. S. .; AIRENVBAHAHIE, I. . Service Provider Empathy and Responsiveness for Customer Satisfaction in the Telecommunications Sector. Gusau International Journal of Management and Social Sciences, [S. l.], v. 7, n. 3, p. 62–82, 2025. DOI: 10.57233/gijmss.v7i3.4. Disponível em: https://www.gijmss.com.ng/index.php/gijmss/article/view/254. Acesso em: 29 jul. 2026.